Return and Refund Policy
Eligibility for Returns
Returns are accepted within 7 days of delivery.
Items must be unused, in their original packaging, and in the same condition as received.
Perishable items, opened spice packs, or customized orders are non-returnable.
Proof of purchase (order confirmation or receipt) is required.
Return Process
To initiate a return, contact our support team at [Email Address] with your order details and reason for return.
After approval, you will receive return shipping instructions.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).
Refund Policy
Refunds are processed within 7 business days after receiving and inspecting the returned item.
Refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
We offer exchanges for defective or damaged items. Contact us within 7 days of receiving the product for assistance.
If the desired replacement is unavailable, we will issue a refund.
Non-Returnable Items
Perishable goods such as opened spice packs or items past their expiration date.
Gift cards and promotional items.
Products damaged due to misuse or improper storage.
Late or Missing Refunds
If you haven’t received a refund yet, check with your bank or payment provider as processing times may vary.
If your refund is delayed beyond the expected timeframe, contact us for assistance.